Terms & Conditions

The unavoidable "small print"

Our philosophy is to treat our customers fairly and to provide excellent service to both owners and cats, and in return we expect to be treated fairly ourselves by our customers.

These detailed terms and conditions are provided to set expectations and avoid misunderstandings.

PLEASE READ CAREFULLY BEFORE BOOKING-IN

Cancellation (in full or in part)

 Bookings may be cancelled or changed up to 14-days prior to the start date without charge. We will do our best to accommodate a date change, but it is not always possible if we are full. Any deposit paid will be refunded. However, because of the difficulties of re-letting a room at short notice, if you cancel your confirmed booking (in part or for the full period) within 14-days of the start date, the full charge for the booking will be due. You may be able to recover this charge on your holiday cancellation insurance where applicable.

Health

In the event your pet shows signs of illness, we will contact you or your emergency contact immediately to discuss the situation and if necessary, take your cat to your vet if within a 5 mile radius otherwise our own vet will be used. This amount will be payable by you when you collect your cat. We recommend that cats collars are removed before they come due to safety reasons. We accept no liability in the unlikely event your pet becomes ill, lost or dies during their stay. All pets are left entirely at the owner's risk. In the unfortunate event a cat should die whilst staying at the cattery, we will of course make every effort to advise the owner or owner’s emergency contact. Unless we are otherwise instructed, the cat will be taken to the cattery veterinary surgery for the appropriate safe storage until the owner's return.

Vaccination

We can only accept cats who have current certificates of inoculation for Feline Infectious Enteritis and Cat Flu, dated no later than one year prior to the last day of your cats stay and you must bring your vaccination cards with you. Please get your cat vaccinated in good time. The treatment must have been completed at least 7 days before the start date of boarding. If this is your cat’s first vaccination or your annual vaccination programme has lapsed, then your cat may need two vaccinations three weeks apart - requiring a total of almost 5-weeks or more from the first vaccination before we can accept your cat. If you are in this situation, you should seek advice from your vet.

Fleas and Worming

You should also check that your cat is treated against fleas and worms. If we suspect that your cat has fleas or worms we will treat it and, to avoid a risk of repeat treatment too soon, please indicate on the Booking Request Form whether it has had treatment in the last month or so. If we treat your cat for fleas or worms, we will not charge extra for the time to treat them, however the full retail cost of the treatment will be added to the cost of your cat's stay.

Unneutered Cats

Because of their tendency to spray, non-neutered male cats over 6 months old cannot be accepted for boarding.  Full Queens are not accepted either as stress and anxiety can affect hormones and the last thing we want is a calling queen in the cattery! 

Uncollected Cats

Any cat left uncollected more than 7 days after the end date of the booking without communication from the pet owner or their representative will be handed to an animal charity at our discretion. Any fees, including but not limited to boarding fees, veterinary fees, medication, late-collection fees, donations or fees to the charity etc. will remain due.

Refused Admission

In the event that we have to refuse to admit your cat on arrival for reasons explicitly stated in here (e.g. non-vaccination, Full Queen "in heat" etc.), this will be equivalent to late cancellation, and payment will be due based on the Cancellation clause above.

Cat Carriers

You should transport your cat(s) in a suitable secure pet carrier unit. Please do not carry your cat in your arms or in any old box. Any sudden movement, loud noise or bang could mean your cat might run off and we cannot be held responsible if this happens.

Providing Your Own Food

We carry a wide range of standard cat foods, however you are welcome to provide your own food for your cat, particularly if they are on a prescription diet from your vet. If you do so, however, there is no reduction in boarding fees as the cost savings in cat food are more than outweighed by the additional time needed to handle special food. 

Purrs Cattery Boarding Prices